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Return Policy

OVERVIEW

At ZedekFemme, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return policy. Please read the following terms and conditions regarding returns:

SECTION 1-ELIGIBILITY

To be eligible for a return, the item(s) must be unused, in the same condition as received, and in their original packaging. Certain products, such as intimate apparel, swimwear, and personalized items, may be exempt from our return policy for hygiene or customization reasons.

SECTION 2-TIMEFRAME

You have [3] days from the date of delivery to initiate a return. Please Contact our customer support team within this timeframe to request a return authorisation.

SECTION 3-RETURN PROCESS

To initiate a return, please follow the instructions provided by our customer support team. They will guide you through the return process and provide you with a return authorization number, if applicable. Returns received without proper authorization may not be accepted or processed.

SECTION 4-RETURN SHIPPING

The cost of return shipping is the responsibility of the customer, unless the return is due to a defective or incorrect item received. We recommend using a trackable shipping method to ensure the safe and timely arrival of your returned item(s).

SECTION 5- REFUND OR STORE CREDIT

Once we receive and inspect your returned item(s), we will process your refund or issue a store credit, depending on your preference. Refunds will be issued to the original payment method used for the purchase. Please allow [7] business days for the refund to be reflected in your account.

SECTION 6-NON REFUNDABLE ITEMS

Certain items may be non-refundable, such as gift cards or promotional items. These exclusions will be clearly stated in the product description or at the time of purchase.

SECTION 7-FINAL SALE

Some items may be marked as "Final Sale" and are not eligible for return or exchange. Please review the product description before making a purchase.

SECTION 8-EXCHANGE

We currently do not offer direct exchanges. If you wish to exchange an item, please initiate a return as per our return policy and place a new order for the desired item.

SECTION 9-CONTACT

Please note that our return policy may be subject to change without prior notice. It is your responsibility to review the most up-to-date policy on our website before initiating a return.

For any further questions or clarifications regarding our return policy, please feel free to contact our customer support team. We are here to assist you.

email- zedekwomen@gmail.com.
Address-7B Nduka Osadebey Street, Ajao Estate 102214, Lagos
+2349031133202